FAQ

About our company:

  1. Are you really from the UK?

    Yes, Essaunce has offices in the UK, and the products are made with ingredients sourced from the UK.

 

  1. Where is the formulation of Essaunce products from?

    Essaunce products are formulated in Malaysia with ingredients sourced from the UK.

 

  1. Which countries does Essaunce operate in?

    Essaunce operates in multiple countries, including the UK, Malaysia and Pakistan.

 

About Essaunce prices, orders and deliveries:

 

  1. Are Essaunce products expensive?

    Essaunce wants to make premium skincare accessible to everyone from all walks of life. Our products are priced competitively, offering high-quality skincare solutions at reasonable prices.

 

  1. What are the delivery charges in Pakistan?

    The delivery charge is PKR200, however orders above PKR 1999 qualify for free delivery.

 

  1. How do I track my order?

    You can track your order by contacting our customer support team via our website, Facebook, Instagram, or WhatsApp.

  1. When will my order be delivered?

        Orders are typically delivered within 5 to 7 working days.

     

    1. How can I place my order?

        You can add products to your cart and purchase from our website or contact us via Facebook, Instagram, or WhatsApp with your name, phone number, and delivery address. Our team will confirm your order.

     

    6.Which courier company service you use for Delivery?

        We use government-authorized courier services like, Post Ex, insta world logistic.

     

    7. Can I get a discount?

        Yes, we offer promotional discounts every month. Check our website and follow our social media for the latest deals.

     

    8. Why are Essaunce products more expensive compared to some brands in Pakistan?

        Essaunce products use high-quality, natural and safe ingredients sourced from the UK and are formulated with scientific excellence, ensuring premium skincare solutions.

     

    About our formulations:


     

    1. What makes Essaunce products unique?

       Essaunce products are crafted with research-proven effective doses of skin-nurturing ingredients and are free from harmful chemicals like mercury and parabens. We blend nature's purity with scientific excellence for effective skincare.

     

    1. Are Essaunce products cruelty-free?

       Yes, all Essaunce products are cruelty-free and not tested on animals.

     

    1. Are there any side effects of your products?

        Essaunce products are made with researched safe ingredients and are free from harmful chemicals, minimizing the risk of side effects. However, it's always advisable to do a patch test before use.

     

    1. Will Essaunce products cause acne?

        No, Essaunce products are formulated to be non-comedogenic, meaning they do not clog pores or cause acne.

     

    1. Are serums safe for me?

        Yes, our serums are formulated with safe and effective ingredients. However, if you have sensitive skin, it's advisable to do a patch test first.

     

    1. What are the benefits of the Ageless Diva Retinol Face Serum?

       The Ageless Diva Retinol Face Serum reduces fine lines and wrinkles, promotes new cell growth, and reduces acne problems.

     

    1. Is the Radiance 1 Day Cream suitable for all skin types?

       Yes, the Radiance 1 Day Cream with SPF 30 is lightweight, non-greasy, non-comedogenic and suitable for all skin types.

     

    1. What does the Renew Glycolic Acid Serum do?

       The Renew Glycolic Acid Serum removes dead skin cells and promotes skin cell renewal, brightens and clears sebum while reducing acne, dark spots and fine lines.

     

    1. Is the Cocoa Butter Body Lotion good for dry skin?

        Yes, the Cocoa Butter Body Lotion provides long-lasting hydration and is especially beneficial for dry and sensitive skin.

     

    1. What are the benefits of using the Radiance 1 Whitening Facewash?

        The Radiance 1 Whitening Facewash cleanses and purifies to prevent acne, brightens skin, reduces dark spots and hydrates.

     

    1. How does the Daily Exfoliating Skin Polisher work?

        The Daily Exfoliating Skin Polisher uses natural and scientific ingredients to polish the skin, whiten and reduce dark spots, unclog pores and enhance your natural glow.

     

    1. What makes the Essaunce Radiance 1 Day Cream special?

        The Radiance 1 Day Cream combines sun protection with skin-nourishing ingredients, making it perfect for daily use while protecting against UV rays.

     

    1. Where are Essaunce products made?

        Essaunce products are formulated in Malaysia using ingredients sourced from the UK and have been successfully tested in various countries including the UK, Canada, Korea, Malaysia, Indonesia and Pakistan.

     

    1. How to use our products:

     

    1. How often should I use the Daily Exfoliating Cream Cleanser?

       Use the Daily Exfoliating Cream Cleanser 2-3 times a week on damp skin, gently massaging for 2-3 minutes before rinsing off.

     

    1. How should I use the Aloe Vera Lotion?

       Apply the Aloe Vera Lotion liberally to your body after showering or after sun exposure for deep hydration, soothing and repairing effects.

     

    1. How do I use the Daily Purifying Mud Mask?

        Apply the mask evenly on your face, leave it on for 10-15 minutes, then rinse off with warm water for tightened pores, purified and radiant skin.

     

    1. What should I apply after the Ageless Diva Night Cream?

        The Ageless Diva Night Cream should be the last step in your nightly skincare routine, applied to your face and neck after cleansing, toning and applying serum and/or ampoule.

     

    1. Can I use the different Essaunce products together?

        Yes, Essaunce products are designed to complement each other, providing a comprehensive skincare routine when used together. You may consult our customer service (backed up by nutritionists or skincare consultants) if you are confused about how to incorporate different Essaunce products into your regime.

     

    1. How can I get the best results from the Radiance 1 Vitamin C Face Serum?

        For best results, use a few drops of the serum on cleaned and toned face in the morning and evening, followed by Essaunce Radiance 1 Day Cream PRO with SPF30.

     

    1. How do I apply the Ageless Diva Retinol Face Serum?

        Apply the Ageless Diva Retinol Face Serum at night on cleaned and toned skin before Essaunce Ageless Diva Night Cream for effective anti-aging and skin renewal benefits.

     

    1. Addressing different skin concerns:

     

    1. Can I use the Radiance 1 Vitamin C Face Serum if I have sensitive skin?

       Yes, the Radiance 1 Vitamin C Face Serum is formulated to soothe and reduce skin sensitivity while providing brightening, anti-pigmentation and anti-aging benefits.

     

    1. Can I use the Miracle Eye Serum if I have sensitive skin?

       Yes, the Miracle Eye Serum is suitable for sensitive skin and provides deep hydration, reduces puffiness and minimizes fine lines.

     

    1. Are Essaunce products suitable for all ages?

        Yes, Essaunce products cater to a wide range of skin concerns and are suitable for all age groups.

     

    1. What can I use if I have light pigments and want my skin to be tightened and plump?

        The Ageless Diva Retinol Serum and the Radiance 1 Vitamin C Face Serum are ideal for tightening and plumping the skin while brightening the complexion. You can incorporate both these serums into your regime by using the Vitamin C serum during the day while the Retinol serum is best used at night.

     

    1. Any recommendations for hand and foot whitening?

        For hand and foot whitening, the Daily Exfoliating Cream Cleanser followed by Aloe Vera Lotion are recommended for their brightening and hydrating properties.

     

    1. What can I use for dark spots or uneven skin tone?

        The Renew Glycolic Acid Serum and Radiance 1 Vitamin C Face Serum are effective in reducing dark spots and evening out skin tone. You can incorporate both these serums into your regime by using the Vitamin C serum during the day while the Glycolic acid serum is best used at night.

     

    1. How do I know my skin type?

        To determine your skin type, observe your skin's behaviour throughout the day and when trying new products. If you need more personalised advice, you can contact our customer support team.

     

    1. What can I use for dull skin and make it glow?

        For dull skin, the Daily Exfoliating Cream Cleanser and Radiance 1 Vitamin C Face Serum are ideal. The Cream Cleanser gently exfoliates to reveal a fresher complexion and whitens while the Vitamin C Serum brightens and revitalises your skin.

     

    1. How can I reduce wrinkles and fine lines?

        The Ageless Diva Retinol Face Serum and Ageless Diva Night Cream are perfect for reducing wrinkles and fine lines. Retinol promotes new cell growth, firms the skin and reduces aging signs, while the Night Cream deeply moisturises,  repairs and smoothens your skin.

     

    1. What Essaunce products help with aging issues?

        The Ageless Diva Retinol Face Serum and Ageless Diva Night Cream are designed to combat aging. They promote cell regeneration, improve skin elasticity, reduce wrinkles, and keep the skin hydrated and youthful.

     

    1. How can I make my skin glowy and bright?

        To achieve glowing and bright skin, use the Radiance 1 Whitening Facewash, Radiance 1 Vitamin C Face Serum and the Renew Glycolic Acid Serum. The whitening facewash cleanses, purifies and nourishes with vitamin A, C and E to reveal a fresher and brighter complexion. Our Vitamin C Serum brightens, hydrates and reduces pigmentation, while the Glycolic Acid Serum exfoliates, boosts skin renewal and fades dark spots. You can incorporate both these serums into your regime by using the Vitamin C serum during the day while the Glycolic acid serum is best used at night.

     

    1. How do I protect my skin from damage from sun and pollution?

        Pollution can damage your skin by forming free radicals. Here are five tips to protect your skin:

    - Remove all makeup every evening with an effective makeup remover.

    - Cleanse your face with Essaunce Whitening Facewash to remove dirt and impurities as well as freshen the skin.

    - Use a gentle exfoliant such as Essaunce Daily Exfoliating Cream Cleanser or Skin Polisher once or twice a week to remove dead cells and boost skin renewal.

    - Apply antioxidant-rich serums such as Essaunce Radiance 1 Vitamin C serum or Ageless Diva Retinol Serum that protects from damage from sun and pollution.

    - Use a sunscreen during day time to protect the skin from UV damage. You can try Essaunce Radiance 1 Day Cream PRO with SPF 30 which combines brightening, moisturising and all-day nourishment with sun protection as an effective and convenient day cream.